Business Etiquette
Rajiv Khurana, CMC, FIMC  
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Objectives : Familiarize participants with the finer nuances of business etiquette
Duration : One Day
Contents:
  • Ice Breaking
  • Learning expectations
  • Concepts, necessity and changing expectations
  • Intra-office etiquette
  • Etiquette at customer’s place
  • Business Communication
  • Tele conversation
  • Meetings Etiquette
  • Inter-office memo and E-Mail
  • Asking questions
  • Listening
  • Meta-communication
  • Summing Up
Methodology:
Semi-structured with adequate use of games, exercises, role plays, self - assessment instruments and VIDEO LAB. Programme will flow alongwith the learning and absorption by the participants. Hence, the nature has been kept `semi-structured’ and the specific ‘time-slottings’ have been avoided.

 

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