| Objectives
: |
To familiarize
participants with the essential parameters of consultative
selling
To equip
participants with the needed skills to improve their personal
effectiveness.
|
- Ice
Breaking
- Concepts
classification :
- Service
Marketing
- Consultative
Selling
- Understanding
the customer and his needs
- Empathizing
with customer
- Handling
customer attitude
- Acceptance
- Scepticism
- Indifference
- Objections
- Closing
Techniques
- Communication
improvement tips
|
| Semi-structured
with adequate use of games, exercises, role plays, self - assessment
instruments and VIDEO LAB. Programme will flow alongwith the
learning and absorption by the participants. Hence, the nature
has been kept `semi-structured’ and the specific ‘time-slottings’
have been avoided. |
|
|
