| Objectives
: |
To
facilitate participants do introspective thinking about their
goals and roles vis-à-vis organizational priorities
|
- Ice
breaking
- Emerging
business trends and need for change
- Goal
setting and self development
- Supervisor’s
role
- Interpersonal
communication
- Customer
service (External and Internal)
- Team
issues and probable solutions
- Internal
customer contracts
- Summing
up
- Individual
and group
- action
plans
|
| Semi-structured
with adequate use of games, exercises, role plays, self - assessment
instruments and VIDEO LAB. Programme will flow along with the
learning and absorption by the participants. Hence, the nature
has been kept `semi-structured’ and the specific ‘time-slottings’
have been avoided. |
|
|
